Frequently Asked Questions

Q. How long will my order take to arrive?
A. Overall a package shouldn't take more than 9-20 business days to arrive and typical shipping times to the U.K., North America, Europe, and Australasia are 10 business days.

Q. My order has been dispatched, how can I track my order?
A. Once your order has been shipped, you’ll be notified via email with tracking information once a label has been created in our system. Please note that tracking numbers can take up to a few days to display updates. Haven't received a shipping confirmation email? Please check your spam folder to be sure that our emails are not being detected as spam. 

Q. I made a large order but not all the items have arrived yet?
A. We ship items out in small groups so that you don't get stung at customs, and also to avoid you waiting for items that may take a little longer. Rest assured, all your items will arrive.

Q. Where will my order be dispatched from?
A. All orders are dispatched from our warehouses in Asia, this allows us to skip out any unnecessary overheads and pass on our discounts directly to customers.
Q. Do you offer COD (cash on delivery)?
A. At this moment in time we are unable to offer a cash on delivery service; all orders must be paid for at checkout through either Paypal or our card payment processor prior to items being dispatched.
Q. Do you sell my details to any other companies?
A. We value your trust. Your personal details will never be sold to third parties.
Q. How safe is it to place an order on your site, will you have access to my bank details?
A. Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certified Level 1 PCI DSS compliant.
NewBorn Shoppe does not have access to your card details and your payment which is processed through Shopify is later remitted to ourselves.
Alternatively you can make payment through our additional payment provider Paypal.